Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with Kischt. This policy explains where we ship, delivery estimates, shipping charges, and what to do if you need help with your order.

Where We Ship

We ship to the United States, Canada, and other destinations supported at checkout. Available shipping options depend on your delivery address.

If no shipping option appears for your address, please contact hello@kischt.com before placing an order. Delivery to remote locations, PO boxes, military addresses, and certain territories may be limited by carrier availability.

Orders may be dispatched from our fulfilment warehouse in Yiwu, China, and may pass through customs before reaching you.

Shipping Rates and Free Shipping

Free standard shipping is available on eligible orders over US$50. Eligibility and any promotional conditions are shown at checkout.

For orders that do not qualify for free shipping, the shipping charge is displayed at checkout before you pay. Available services and charges may vary by destination.

Free shipping applies to the delivery charge only. Please see the Customs and Import Charges section below for information about cross-border charges.

Order Processing

Orders are prepared for dispatch after payment is confirmed.

Processing includes preparing, packing, and handing your order to the carrier. Any different processing period for a preorder or backordered item will be disclosed before purchase.

Business days are Monday through Friday, excluding applicable public holidays. Holidays at the dispatch location or destination may affect processing and delivery.

Estimated Delivery Times

Our advertised standard delivery estimate is 5–10 business days, unless a different estimate is displayed for your item or destination before purchase.

Delivery times are estimates and are not guaranteed arrival dates. Carrier disruptions, customs inspections, severe weather, public holidays, and remote delivery locations can affect arrival times.

If you need an item for a particular date, please contact us before ordering. A specific arrival date is guaranteed only if we expressly confirm a guaranteed delivery service.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation at the email address provided at checkout. Please check that your contact details and delivery address are correct.

Once your order is dispatched, we will send a shipping confirmation with the available tracking details. You can also visit our Track Your Order page.

Tracking may not update immediately after a shipping label is created. Updates can also pause while a parcel travels between facilities or passes through customs.

If you have not received an expected confirmation, check your spam or junk folder, then contact us with your name, order number if available, and the email address used at checkout.

Orders Sent in Separate Parcels

If your order is sent in more than one parcel, the packages may arrive on different days. We will provide available tracking information for each shipment.

You will not be charged additional shipping simply because we choose to split your order. If an item appears to be missing, check whether another parcel is still on its way, or contact us for help.

Customs and Import Charges

Cross-border deliveries may be subject to import duties, taxes, customs clearance charges, or carrier handling fees. These charges depend on the destination and applicable import rules.

Any duties or taxes collected by Kischt will be identified at checkout. Customs authorities may request information before releasing a shipment, and clearance can affect delivery timing.

If you receive an unexpected payment request or customs notice, contact us before refusing the parcel so we can help clarify the next steps.

Address Changes and Cancellations

Please check your full delivery address before completing your purchase, including your apartment or unit number, postal code, and contact details.

If you need to change an address or cancel an order, email hello@kischt.com as soon as possible with your order number and the requested change.

We will do our best to help, but changes may no longer be possible once fulfilment is underway or the parcel has been handed to the carrier. This does not affect any cancellation rights you have under applicable law.

Delayed Orders

If your order has not arrived within the delivery estimate provided at purchase, contact us with your order number. We will review the tracking information and investigate with the carrier where needed.

If we cannot dispatch your order within the promised timeframe, we will notify you, provide a revised estimate where available, and explain your options to accept the delay or cancel for a refund. We will obtain consent to any shipping delay where required and refund unshipped orders when required if consent is not obtained.

A delivery estimate does not remove your rights if an order is not supplied.

Parcels Marked Delivered but Not Received

If tracking shows delivery but you cannot find your parcel:

• Check the delivery address on your order confirmation.

• Check your mailbox, parcel locker, reception desk, and any safe place indicated by the carrier.

• Ask household members or building staff whether they accepted the delivery.

• Review any delivery photo or notice supplied by the carrier.

• Contact us if the parcel is still missing.

We will help investigate the delivery record and discuss the appropriate resolution. A carrier’s delivery scan does not, by itself, remove any rights you have under applicable law.

Lost, Damaged, Incorrect, or Incomplete Orders

Please contact us promptly if your parcel appears lost, arrives damaged, contains the wrong item, or is missing an item.

Include your order number and a brief description of the issue. For damaged or incorrect items, please provide photos of the item, packaging, and shipping label where reasonably possible. Keep the packaging while we review the issue.

We will investigate and arrange an appropriate resolution, which may include a replacement or refund, in line with your rights under applicable law. We will explain any return arrangements needed to resolve the issue.

Failed Delivery and Parcels Returned to Sender

A parcel may be returned to the sender because of an incomplete address, unsuccessful delivery attempts, missed collection deadlines, or refusal of delivery.

If this happens, contact us so we can review the circumstances and discuss redelivery or refund options. If a redelivery charge is applicable and permitted by law, we will explain it and obtain your agreement before arranging another shipment.

If the problem was caused by Kischt, we will cover the reasonable costs needed to correct our error. Refusing delivery does not automatically complete a return or cancellation request; please contact us for assistance.

Returns and Exchanges

For return eligibility, exchanges, refund procedures, and return shipping responsibilities, please read our Refund Policy.

Please contact us for return instructions before sending an item back. Do not assume the address on your parcel is the correct return address.

Nothing in this Shipping Policy or our Refund Policy limits consumer rights that cannot legally be excluded.

Policy Updates

We may update this policy from time to time. The updated version will be posted here with a revised date. Changes will not retrospectively remove rights or alter the shipping commitments made when you placed your order.

Contact Us

For shipping questions or help with an existing order, email hello@kischt.com. Include your order number so we can locate your purchase.

Kischt is operated by House Lakan Limited.